Delivery Policy

Blissful Blooms Florist will deliver flowers and gifts to virtually anywhere in Australia and almost anywhere in the world, where fresh flowers are available.

Naturally, our delivery service is subject to local conditions. Delivery is usually available within 24 hours, but occasionally may be longer, depending on time zones and local conditions.

Some areas in some countries (including Australia) are classified as restricted delivery areas. Deliveries to these locations may take up to 48 hours.

Delivery in Australia

Delivery within Australia and the rest of the world is not guaranteed on Public Holidays, Saturday after midday or Sundays. Same day delivery within Australia from Monday to Friday is possible as long as the order is placed before 2pm in the recipient�s time zone. Same day delivery within Australia on Saturdays is possible as long as the order is placed before 10am in the recipient�s time zone.

If your delivery is urgent please call the Blissful Blooms Florist on (07) 4982 4164 for up-to-the-minute advice on delivery availability.

For more specific information on your delivery, refer to the information below:

Delivery for Funeral Orders

Blissful Blooms Florist treat funeral orders with the highest of priority. In order to see the order processed as smoothly as possible please supply the following information in the Address Details or Special Instructions:

• Full name of the deceased
• Name and address of the funeral home and name and phone number of a relative will be needed.
• Date and time of the funeral

Delivery to Hospitals/Nursing Homes

For hospital/nursing home deliveries, please supply Blissful Blooms Florist with the recipient�s:

• Full name
• Ward name or number
• Hospital name and address
• Whether the recipient is a patient/resident or part of the staff

For hospital and nursing home deliveries, Blissful Blooms Florist recommends sending flowers and gifts that are already arranged in a container. Please note:

• Do not send loose cut flowers as there are usually limited suitable vases available
• Do not send large arrangements as space is often restricted
• Most hospitals do not allow plants
• Some hospitals do not allow flowers in intensive care or other special care units

Delivery to Ships

For deliveries to ships:

• Please allow 24 hours for the delivery to be processed
• The following information is needed to process the order smoothly; This information can be included in the Address Details or Special Instructions:
• Name of shipping line
• Name of ship
• Cabin number/deck number
• Exact time of departure
• Whether the recipient is a passenger or crew member

For Hampers for Delivery within Australia

In the event of any goods being unavailable, we will substitute other goods of equivalent or greater value. Where two prices are listed, the flower and gourmet hampers pictured represent the base or starting value. Choose the higher value and your order will be increased in size/value compared to the image pictured.

• Hamper prices shown are fixed to 30th September, 2014.
• Christmas hampers are available at participating stores during the month of November and December only. All other hampers are available for delivery all year round.
• Cancellations or alterations to orders must be made within 24 hours of ordering.
• Complaints must be made within 48 hours of delivery to the Blissful Blooms Florist florist who delivered the order, or a claim cannot be processed.

Delivery to Hotels & Holiday Resorts

For deliveries to Hotels & Resorts, please supply Blissful Blooms with the recipient�s:

• Hotel or Resort name Room name or number and address
• Whether the recipient is a guest or part of the staff

Delivery on Public Holidays

Please be aware that Blissful Blooms Florist cannot guarantee delivery on Public Holidays, as most florist shops are closed. Please find a list of these Public Holidays below:

Delivery Policy when the recipient is not at home to accept your gift

In situations where a recipient is not at home to accept your gift, our couriers will leave the item in a secure location if available at the delivery address. Where a secure location cannot be identified, our couriers will leave a �not at home� card in the letterbox of the delivery address advising your recipient to contact Blissful Blooms Florist to arrange for a re-delivery.

Interstate and Overseas Deliveries

In the instance where flowers, hamper s or gifts are sent interstate or overseas, Blissful Blooms Florist acts as a relay florist for Interflora Australia Pty Ltd. Terms and Conditions including delivery policy can be found at http://www.interflora.com.au/htw/our-delivery-policy/